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Use this form for general enquiries. To report a wrong address or make a complaint, use the right form so it reaches the right team.

Don't include details of the contents of Legal post.
So we know who to reply to.
We'll only use this to reply to you about this request.

We'll store what you send for 12 months and use it only to deal with your request. Read our privacy notice.

Other ways to do this

You don't have to use this website. You can do the same thing:

  • in person at the counter of any post office. Staff will fill in the request with you and give you a reference number
  • by phone, by calling any post office during opening hours
  • on paper, by writing to Kings Mail Customer Services, Crownhall, 2 Palace Road, Tentincon, T1 01

Nobody can be refused ordinary postal service because they can't use digital services (Kings Mail and National Addressing Act 2026, s.5A). Every channel is dealt with in the same way and within the same time.